Privacy Policy

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1. Our Services and Privacy Policy

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our website immediately.

This policy applies to all users, customers, partners, and visitors who engage with our online services, forms, applications, email communication, or any digital interactions with our platform.

2. Information We Collect Directly From You

We collect personal information when you voluntarily submit it to us. This includes:

• Full name
• Email address
• Phone number
• Messages or inquiries submitted through our forms

We may also collect any additional details you provide while communicating with our support team or interacting with our site features.

3. How We Use Your Information

We use your information to provide, operate, and improve our services. This includes:

• Responding to your inquiries
• Improving website functionality and user experience
• Sending notifications, confirmations, or updates
• Complying with legal or regulatory obligations

Your information helps us deliver a seamless, personalized, and secure service experience.

4. Security

We take the security of your personal information seriously. Our website uses modern encryption technologies, secure servers, and layered access controls to protect your data from unauthorized access, modification, or disclosure.

Although we implement strong security measures, no online platform can guarantee 100% protection. We encourage users to keep their account credentials confidential and report any suspicious activity immediately.

5. How We Protect Your Information

To safeguard your data, we implement multiple protection measures including:

• Secure HTTPS connections to encrypt communication
• Limited internal access to personal data
• Regular monitoring for unauthorized access
• Data backups and recovery procedures
• Compliance with regional data protection guidelines

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention is legally required.

6. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us through:

• Email: info@citygridtrans.com
• Phone: +254-740-220-889
• Website Contact Form

We will respond to your inquiry as soon as possible.